Refund Policy
Last Updated: February 2026
At Aurelian.shop, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.
1. 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition as received
- Unworn or unused
- With original tags attached
- In its original packaging
- With receipt or proof of purchase
To start a return, please contact us at:
📧 aurelianstores@gmail.com
Returns must be sent to the following address:
[INSERT RETURN ADDRESS HERE]
⚠️ Items sent back without first requesting a return will not be accepted.
2. Damages and Issues
Please inspect your order immediately upon receiving it.
If your item is:
- Defective
- Damaged
- Incorrect
Contact us right away at aurelianstores@gmail.com, and we will evaluate the issue and resolve it as quickly as possible.
3. Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials
- Flammable liquids or gases
- Sale items
- Gift cards
If you are unsure whether your item qualifies, please contact us before requesting a return.
4. Exchanges
The fastest way to exchange an item is:
- Return the original item
- Once the return is accepted, place a new order for the desired product
5. European Union – 14 Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing any reason.
The item must still meet the return conditions:
- Unworn or unused
- With tags
- In original packaging
- With proof of purchase
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
- Refunds will be processed to your original payment method
- Within 10 business days
Please note that banks or credit card providers may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 aurelianstores@gmail.com
7. Contact Information
For any return or refund-related questions, contact us at:
📧 aurelianstores@gmail.com
🌐 Aurelian.shop